Frequently Asked Questions
Everything you need to know about shopping pre-loved at Thrift Pony
How do you ensure the quality of your items?
Every piece at Thrift Pony undergoes a rigorous multi-point inspection. We check for authenticity, fabric integrity, and any signs of wear to ensure you receive high-quality, curated fashion.
What is your return policy for vintage pieces?
Due to the unique nature of secondhand inventory, all sales are final. However, if an item was misrepresented or arrives damaged, please contact our support team within 48 hours of delivery.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your Thrift Pony package is dispatched.
Are the items cleaned before being listed?
Yes, all garments are professionally steamed and sanitized. For delicate vintage items, we recommend a light dry clean or gentle hand wash upon arrival to suit your personal preference.
How can I be sure the item will fit?
Since vintage sizing varies by decade and brand, we provide exact measurements (chest, waist, and length) in every product description. We recommend comparing these to a similar item you already own.
Do you offer international shipping?
Currently, Thrift Pony ships to the United States and Canada. We are working on expanding our reach to fashion lovers worldwide in the near future.