Returns & Exchanges

At Thrift Pony, we want you to love your pre-loved finds, so we offer a 14-day return window for store credit on all eligible vintage and secondhand apparel. Please ensure items are returned in their original condition with all Thrift Pony tags still attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Carefully pack your items in their original packaging or a secure mailer, ensuring the Thrift Pony hangtags remain intact and un-tampered.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop your package off at any authorized carrier location within 3 business days.

4

Receive Store Credit

Once our team inspects the quality of your return, we will issue a digital gift card to your email for the full purchase price minus shipping fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing